Custom Orders & Image Approval
Each tumbler is made specially for you, featuring your uploaded photo, logo, or design.
Before engraving begins, we’ll send you a confirmation email with the final image layout for your approval.
Engraving will only start after your confirmation — this ensures your design looks exactly the way you want it.
All Sales Are Final
Because each tumbler is custom engraved, all sales are final once your design has been approved.
We cannot accept returns, exchanges, or cancellations after engraving is completed.
Please double-check your spelling, image quality, and design details before confirming your proof.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
We will promptly review the case and offer a replacement or refund if applicable.
Damage caused by misuse or mishandling is not covered.
Product Care
To preserve your custom engraving and speaker quality:
Hand wash only — Even though the tumblers are dishwasher proof, we do not recommend placing them in the dishwasher.
Avoid soaking the tumbler speaker base into water.
Keep the charging port and speaker dry.
Charge with the cable provided only.
Contact
For any questions about your order, proof confirmation, or product care, please reach out at:
📧 jrlfrommygarage@gmail.com
We’re always happy to help ensure your experience is exceptional from start to finish.
